Thank you for choosing Camp Fire Alaska as your program provider. Please take a few minutes to read this page as it contains important information and may answer some of the most frequently asked questions. We look forward to a positive working relationship with you as we take a team approach in serving you, and urge you to contact us with any questions or concerns.
– Value our relationship with you.
– Seek to understand and meet your needs.
– Communicate clearly and thoughtfully.
– Provide quality programs and services.
If you have questions not answered here, please contact us:
161 Klevin Street, Suite 100, Anchorage, AK 99508
FEES FOR SERVICE
All registering parents/guardians establish a contract with Camp Fire using one of two enrollment plans. The enrolling parent/guardian is responsible for all fees for the full contracted amount. There are no refunds or credits for non-attendance on any portion of the contract. Deposits are non-refundable and non-transferable. Camp Fire does not pro-rate enrollment plans nor use hourly rates. When actual attendance exceeds the number of contracted days, the adjusted rate will be added to your next statement.
CHANGES OF ENROLLMENT
Changes of enrollment are only accepted from the registering parent/guardian. Any change of enrollment, including withdrawal, must be submitted to the main office in writing by the 15th of the month prior to when the change will take effect. Failure to provide adequate notice may postpone the effective date and/or result in a $20 fee based on approval of the request. More than one change of enrollment for any month may result in an additional fee of $25 per change.
Fax Changes of Enrollment to: 278-9829
CHILD CARE ASSISTANCE
Parents/Guardians are responsible for keeping all Child Care Assistance authorizations and contracts current at all times. Failure to do so may result in non-payment by the assistance agency. In such case, the parent/guardian is responsible for the full contracted amount. If the assistance authorization does not cover the full amount of the monthly fee, the parent/guardian is responsible for all charges in excess of the subsidy. Accounts are NOT credited until payment is received from the assistance agency.
LATE PICK-UP FEES
If a child is not picked up by the established closing time, a $10 per child late pick-up fee is charged for each quarter hour or any portion thereof. The Site Director will issue a late pickup notice and the fee will be added to your next statement.
PAYMENT OF FEES
Statements are mailed by the 20th of each month. A return envelope is included for your convenience. Failure to receive a statement does not relieve the responsibility of payment. All fees are due on the 1st of the month. We accept Discover, MasterCard and Visa. For your convenience, automatic credit card processing is also available upon request and occurs on the 1st working day of each month.
Non-sufficient fund checks may be submitted to Cornerstone Credit Services, LLC. CCS charges $30 in addition to any bank charges.
PAST DUE ACCOUNTS
A $25 late payment fee is charged on all past due accounts. Parents/Guardians may be terminated from program services with Camp Fire due to failure to pay. Parents/Guardians may be prohibited from obtaining program services from Camp Fire in the future. The account may be turned over to Cornerstone Credit Services, LLC, for formal collection. Child care assistance subsidy may also be suspended.
Keep the bottom portion of each monthly statement for tax information purposes. Camp Fire’s Tax I.D. number is 92-0029613. Should additional account information be necessary, there is a $20 per hour research fee; minimum 1 hour. Additional charges for supplies may apply. Requests must be submitted to the main office in writing. Please allow up to three weeks for processing.